Missing a phone call is not an option in my HVAC business, but it’s just as important to answer the call with someone who knows our business. Our main contact, a.k.a. “Bee,” Nina, picked up HVAC speak quickly, and comes across as our own personal CS Rep sitting at a desk in our office. And my customers have gotten to know and ask for her. In addition, our business has peaks and valleys. The owner, Carrie, understands this and reviews our monthly usage to work with me on the level of support for future months. That way I can adjust my expenses accordingly. There are many similar services on the market, but I believe I’ve achieved the best ROI through The Hive.
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What Our Clients Say
We are a virtual accounting & consulting firm with a number of meetings & phone calls that come in during the day. We needed a live receptionist to help field calls to various staff members, and wanted a live person answering the phone – not just voicemail. Since working with “The Hive” we show more professionalism, getting more detailed information from the caller in advance so we are better prepared when we return calls. Read more “Cheryl Blazej”
Cheryl Blazej
I have been a client with the Hive Solution for over a year now and its been wonderful. They take ownership of what they are doing and act, sound and feel as a part of our business and the other employees. Read more “Michael Nier”
Michael Nier
Missing a phone call is not an option in my HVAC business, but it’s just as important to answer the call with someone who knows our business. Our main contact, a.k.a. “Bee,” Nina, picked up HVAC speak quickly, and comes across as our own personal CS Rep sitting at a desk in our office. Read more “Matt Berndt”
Matt Berndt
After hiring The Hive Solution I am able to fully focus on my work/clients knowing the phone is being answered, and I have streamlined my systems and processes. The service The Hive provides is just what I needed to expand my business. Read more “Archana Patel”
Archana Patel
If you are a small business owner who is overwhelmed with phone calls, paper work, scheduling or follow-up, I highly recommend Carrie and her wonderful team! I am now able to spend my time doing the things that bring in revenue and increase profits. That’s return on investment at its best! Read more “Paul Sather”
Paul Sather