Missing a phone call is not an option in my HVAC business, but it’s just as important to answer the call with someone who knows our business. Our main contact, a.k.a. “Bee,” Nina, picked up HVAC speak quickly, and comes across as our own personal CS Rep sitting at a desk in our office. And my customers have gotten to know and ask for her. In addition, our business has peaks and valleys. The owner, Carrie, understands this and reviews our monthly usage to work with me on the level of support for future months. That way I can adjust my expenses accordingly. There are many similar services on the market, but I believe I’ve achieved the best ROI through The Hive.