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The Hive Solution, Inc.

The Hive Solution, Inc.

Boutique Virtual Assistants

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  • How We Work
    • Getting Started
    • Request A Consult
    • FAQ
  • Services
    • Front Office & Customer Service
    • Data Entry, Admin & Research
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    • Meet the Bees
    • FAQ
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  • Testimonials

Front Office & Customer Service

Count on our Bees – your sharp, helpful, virtual staff who can answer questions, book appointments, and care for your customers while you’re out there making more honey.

We’ll make sure you don’t miss out on new leads and returning clients because you’re too busy to take your calls and follow-up.

We cover normal business hours, Monday through Friday, 8 AM – 5:30 PM Eastern. 

Phone Answering

  • Make a great first impression that voicemail never can
  • Receive calls and answer FAQs on behalf of your business
  • Prepare and email a custom Client Intake Form for each call

Scheduling

  • Schedule customer appointments for you and your field techs via any calendar system
  • Juggle changing schedules and notify customers
  • Set up and plan business meetings on your behalf

Office & Client Services

  • Light secretarial duties
  • Maintain and update your client contact list
  • Help coordinate events and manage invites
  • Provide customer follow-up services (phone, email, etc.)

Personal Assistance

  • Provide daily task list of phone calls with notes and completed calls/project status
  • Deliver task and appointment reminders to keep you on track
  • Create expense reports and track reimbursements
  • Create and manage mileage record

Vacation Support Services

  • Answer phones, take messages, schedule appointments and more
  • Customize services according to your needs

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The Hive Solution virtual office boutique logo
678.573.HIVE [4483]
info@yourbusybees.com
  • Services
    • Front Office & Customer Service
    • Data Entry, Admin & Research
    • Graphic Design, Email Marketing & More
  • About
    • Meet the Bees
    • FAQ
    • Be A Bee
  • How We Work
    • Getting Started
    • Testimonials
    • Request A Consult

What Our Clients Say

We are a virtual accounting & consulting firm with a number of meetings & phone calls that come in during the day. We needed a live receptionist to help field calls to various staff members, and wanted a live person answering the phone – not just voicemail. Since working with “The Hive” we show more professionalism, getting more detailed information from the caller in advance so we are better prepared when we return calls. Read more “Cheryl Blazej”

Cheryl Blazej
Blazej Accounting & Bookkeeping

I have been a client with the Hive Solution for over a year now and its been wonderful. They take ownership of what they are doing and act, sound and feel as a part of our business and the other employees. Read more “Michael Nier”

Michael Nier
Nier Building Inspections

Missing a phone call is not an option in my HVAC business, but it’s just as important to answer the call with someone who knows our business. Our main contact, a.k.a. “Bee,” Nina, picked up HVAC speak quickly, and comes across as our own personal CS Rep sitting at a desk in our office. Read more “Matt Berndt”

Matt Berndt
TemperaturePro North Atlanta

After hiring The Hive Solution I am able to fully focus on my work/clients knowing the phone is being answered, and I have streamlined my systems and processes. The service The Hive provides is just what I needed to expand my business. Read more “Archana Patel”

Archana Patel
CalChoice Financial

If you are a small business owner who is overwhelmed with phone calls, paper work, scheduling or follow-up, I highly recommend Carrie and her wonderful team! I am now able to spend my time doing the things that bring in revenue and increase profits. That’s return on investment at its best! Read more “Paul Sather”

Paul Sather
Metro Atlanta Radon Mitigation

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