We are a virtual accounting & consulting firm with a number of meetings & phone calls that come in during the day. We needed a live receptionist to help field our calls to various staff members, and wanted a live person answering the phone – not just voicemail. We felt that a client, prospective client or vendor would rather speak to someone than a machine.
Since working with “The Hive” we show more professionalism, getting more detailed information from the caller in advance so we are better prepared when we return calls.
It comes down to professionalism & clients having someone to interact with when they call. There is the “back & forth” you can’t get with voicemail. You should work with “The Hive” if you want professional phone answering and your prospects and clients to interact with a live person rather than a machine. If you want to work with staff that care about your business, go with “The Hive”!